WHAT
IS INTERACTIVE MARKETING
Interactive marketing, sometimes
called trigger-based or event-driven marketing, is a marketing strategy that
uses two-way communication channels to allow consumers to connect with a
company directly. Although this exchange can take place in person, in the last
decade it has increasingly taken place almost exclusively online through email,
social media, and blogs. History As far back as 1995, interactive marketing was
seen as the future of e-commerce and digital advertising. By 1997, the Journal
of Direct Marketing had re-branded to become the Journal of Interactive
Marketing, which continues today. In 1999, Salesforce.com was founded, allowing
marketers and salespeople to directly affect and guide potential customers
through their company's sales process using Salesforce's cloud-based customer
relationship management technology. With the advent of content marketing in the
late 1990s and the founding of Hubspot in 2006, interactivity has seen a
fundamental change from simple two-way communication to gamification and
beyond. This particular type of interactive marketing is known as interactive
content marketing, and many SAAS companies have been founded to respond to the
need for new kinds of content and differentiation between competitors.
APPLICATIONS
As interactive
marketing relies on having a means of open communication with customers, social
media channels have been a large part of this strategy, usually headed up by a
company's marketing or customer success departments. The most common
application for interactive marketing is using it as a lead generator in a
sales funnel. Interactive marketing is nearly inextricably linked to content
marketing, so companies can produce audience-relevant content that is shared
many times, or "goes viral", and eventually establish themselves as
an authority in their particular industry. Consumers tend to trust those that
are designated thought leaders in their industry, so this strategy can bring in
many inbound leads, coming through gated download pages, for example, that they
are nurtured via more content created specifically for them off of the
information they've previously shared.
See also
Bibliography:
Wikipedia @baygross
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